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This is what BT’s 50mb fibre looks like

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This is what BT’s 50mb fibre looks like

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48 Comments


  1. Warp__

    November 28, 2017 at 1:52 pm

    The key is in the “up to” bit.

    As i live in the sticks i have to use a 4G connection as well as the slow ADSL2+, but it does get up to 80+ down (Yes, really) with good latency. Oh and data caps and big costs.

    Anyhoo here’s some things you can try

    1) Check your faceplate/box/NTE5 thingy is in good condition

    2) Replace your router

    3) Harass BT constanty.

    4) Get a decent Ubiquiti WAP for good WiFi.

    Edit: Looking closer, I’m not sure what your line SNR is but it deffo has a problem- bigger upload than download is pretty strange.

    Reply

  2. SoNewToThisAgain

    November 28, 2017 at 1:52 pm

    From that screenshot I assume that’s on a phone and so you’re also going through WiFi as well as being on a device not optimised for high speed networking.

    WiFi is notoriously variable so to get an accurate speed test you’ll need a decent computer & network card wired directly into the modem.

    Good upload speed BTW.

    Reply

  3. Nekovivie

    November 28, 2017 at 1:52 pm

    Think I saw something in the news yesterday about a rule change regarding ISPs in the UK. They’ll have to advertise based on what the average user gets, rather than the peak ‘up to’. It should be a lot better once that is rolled out. You’ll actually know what you can expect.

    This one: http://www.bbc.co.uk/news/technology-42079941

    Reply

  4. GrumpyYoungGit

    November 28, 2017 at 1:52 pm

    Those are WiFi results, they don’t really tell us anything. Could be too far from the router, could be interference (is your router by a TV, fridge or toaster?). As others have said to get accurate readings plug a desktop or laptop into the router directly and run a test.

    I was with BT Infinity for years. Shit customer service and pretty pricey, but I couldn’t fault their network availability and speed, never had an issue there.

    Reply

  5. pingufeet123

    November 28, 2017 at 1:52 pm

    Something very wrong there if your upload is better than download, report it to your service provider, but firstly check it in the test point of main socket,

    Reply

  6. GSC3

    November 28, 2017 at 1:52 pm

    Don’t.

    Even.

    Start.

    It’s been good for the past year or so but they’ve decided to “upgrade” my area so we get better speeds and the surrounding estates get access to their Fibre. All good? Nope.

    Noticed my ping going to 900-1500ish while trying to play CS:GO, abandoned the game, reset router, same issue. Done a speed test and got 151 ping (server in Manchester), between 0.31-4mbps and <0.5mbps. Been like that for almost two weeks

    Reply

  7. TheGuru12

    November 28, 2017 at 1:52 pm

    One of the best modems for a “Noisy Line” is the Dreytek 130. Never failed for me to get a slight speed increase. However that said, I’m a geek and it is expensive and you shouldn’t have to go out of your way to do this as a normal consumer…Also as someone said here, Harass BT constantly. Contact the CEO. That goes for EVERYONE here.

    BT Group
    Mr Gavin Patterson
    Chief Executive
    Email gavin.e.patterson@bt.com
    Telephone 0207 356 5000
    Fax 0207 356 6650

    BT Retail
    Ms Libby Barr
    Managing Director
    Email libby.barr@bt.com
    Telephone 0207 356 5000

    Openreach
    Mr Joe Garner
    Chief Executive
    Email joe.garner@openreach.co.uk

    Copy in Ofcom to get your complaint resolved faster.

    Ofcom
    Mr Ed Richards Chief Executive
    Email ed.richards@ofcom.org.uk
    Telephone 020 7981 3520

    Show them how much of a shower of shit they are and get them working for their government money.

    Reply

  8. heliorm

    November 28, 2017 at 1:52 pm

    I’m still amazed that BT can get away advertising a FibreToTheCabinet VDSL2 line as “f i b r e”.
    Call it what it is !

    Reply

  9. Philluminati

    November 28, 2017 at 1:52 pm

    You can’t do an accurate speedtest with a mobile phone over Wifi. You need to put an ethernet cable into your router.

    I do take issue with BT calling their broadband Fibre though. Fibre implies a glass cable comes into your house, but their’s only goes as far as the exchange.

    Reply

  10. GestaltJungle

    November 28, 2017 at 1:52 pm

    This is why the regulator needs to jump on this issue. There should be no “up to” bollocks, if they say 50 it should mean 50. Sure outages and technical problems happen, meaning to ensure it is an average of 50 over the observation period it should also be *over* 50 for some of the time too.

    If they suddenly had to ensure the average was 50mb over a 4 week period, they’d rapidly buck their ideas up.

    Reply

  11. Beardedbelly

    November 28, 2017 at 1:52 pm

    I’ll be honest, your cable speed will be fine if you can connect a laptop with a wire to your home hub and that’s all by are responsible for.

    The reason you’re getting such bad results there is because I reckon you’re in an area of high utilisation for BT(like I am).

    If you look for a Wi-Fi network to join you probs see about 5+ bthomehub Networks and the btwifi-with-FON networks.

    That BT FON IS THE KILLER!

    It’s taking your 50mbs bandwidth and offering it to anyone with a log in.

    Also BT home hubs are terrible at accounting for the fact that they’re all on the same channel and causing noise and interference for all the other homehubs.

    Try listening to a piece of music with 5 other speakers on the same volume playing a different song in the next room with the doors open.

    Reply

  12. Hamnan1984

    November 28, 2017 at 1:52 pm

    Least you aren’t on talk talk . This is super fast compared to them !

    Reply

  13. CantGetRidOfABomb

    November 28, 2017 at 1:52 pm

    I actually find my BT connection to be pretty decent, if expensive (and creeping up). I’ve got the unlimited Infinity plan that is somewhere north of £50 a month for when I used to do a lot of gaming. These days I mostly use it for Netflix so I’ve been wondering about scaling it back. Frustratingly they only give good deals to new customers.

    Reply

  14. Goat_Proteins

    November 28, 2017 at 1:52 pm

    *Image Transcription: reddit*

    [*Mobile phone screenshot of the results of six internet connection speed tests. The test results are presented in a table listing the connection type, time, download speed (in megabytes per second), upload speed (in megabytes per second), and ping (in milliseconds) of each test.*]

    SPEEDTEST

    11 RESULTS [*Transcriber’s note: only six results are shown.*]

    Type: WiFi, Time: 16/10/17 6:26pm, Download: 4.02mbps, Upload: 9.34mbps. Ping: 15ms

    Type: Mobile, Time: 13/10/17 8:15pm, Download: 13.52mbps, Upload: 31.66mbps. Ping: 29ms

    Type: WiFi, Time: 11/10/17 2:10pm, Download: 15.01mbps, Upload: 18.35mbps. Ping: 16ms

    Type: WiFi, Time: 11/10/17 2:09pm, Download: 13.66mbps, Upload: 18.83mbps. Ping: 12ms

    Type: WiFi, Time: 15/09/17 7:54pm, Download: 8.92mbps, Upload: 6.14mbps. Ping: 198ms

    Type: WiFi, Time: 10/09/17 10:42am, Download: 11.24mbps, Upload: 7.80mbps. Ping: 13ms

    ^^I’m&#32;a&#32;human&#32;volunteer&#32;content&#32;transcriber&#32;for&#32;Reddit!&#32;[If&#32;&#32;you’d&#32;like&#32;more&#32;information&#32;on&#32;what&#32;we&#32;do&#32;and&#32;why&#32;we&#32;do&#32;it,&#32;click&#32;here!](https://www.reddit.com/r/TranscribersOfReddit/wiki/index)

    Reply

  15. smithyithy_

    November 28, 2017 at 1:52 pm

    We switched from Virgin to BT about 6 months ago and have had nothing but issues with them. The speeds, when it’s working, are actually fine and the WiFi seems pretty good overall.

    But we constantly have other issues like DNS issues, the BT Hub thing disconnecting and not being able to find an IP Address? We’ve had 2 replacements, engineer visits (that they rather aggressively threaten to charge you for if they find that the error isn’t their fault (which you’ve not way of knowing until they’ve actually visited)), replacement lines outside the house…

    It seems like a serious issue lies with their router / modem setup and the way it connects and sends/receives data, but the phone support can’t help with this at all, and any engineers they send only work on a hardware level, ie. checking and replacing cables.

    Every single evening for the past few months, I’ll be browsing the web, or streaming video, or playing a game, and the internet with disconnect with some kind of error message from the Hub, and we just have to sit their twiddling our thumbs until it decides to work again. No amount of support om their end has been able to help us.

    At this point we’re close to just binning them off.

    Reply

  16. Barrier_Freeman

    November 28, 2017 at 1:52 pm

    [Just as a counter-point.](https://i.imgur.com/T55bo6c.png)

    [ ….and just for giggles.](https://i.imgur.com/lyTBSsu.png)

    Reply

  17. Cornerway

    November 28, 2017 at 1:52 pm

    Tried fast.com ? I always find it gives better results. I’m on 100mb with Virgin Media.. never looked back!

    Reply

  18. DanyalH

    November 28, 2017 at 1:52 pm

    I recently changed from a standard BT package with 10 download speed to 35+ guaranteed fibre with TalkTalk for a quid less.

    BT are a shambles, I asked them if they could match the other companies offers & they wanted me to pay more for the same shit speeds, I did a few speed tests yesterday & it was hovering around 50 down 12 up.

    Reply

  19. dancingapples

    November 28, 2017 at 1:52 pm

    Better than my 100mb virgin fibre. Says may be slower in peak periods which I understand but I wouldn’t say midnight or noon are peak periods where I receive 100kb right next to the hub. In the process of recording the speeds

    Reply

  20. Moosepls

    November 28, 2017 at 1:52 pm

    Just be thankful you’re not on fucking Origin. I’d give both my legs to be on BT again.

    Reply

  21. __ADHD__

    November 28, 2017 at 1:52 pm

    HI OP, I HAZ CHECK AND INTERNET IZ FINE KTHXBAI.

    http://beta.speedtest.net/result/6831433748.png

    Reply

  22. handi-quacks

    November 28, 2017 at 1:52 pm

    My flatmate is paying for 17 and even when I’m in on my own I’m lucky to hit 1.5 down… it’s absolute torture

    Reply

  23. RandomBritishGuy

    November 28, 2017 at 1:52 pm

    Anyone have good experience with Vodafone fibre? They look good for my area, but reviews are semi mixed.

    Reply

  24. The_edref

    November 28, 2017 at 1:52 pm

    It’s probably your router I would guess. We are on up to 100mbps, and the best anyone was getting was 40, and for some reason my laptop was getting 1.5. Now we’re all on a fairly steady 80-100. It is worth bugging them to give you a better one. They might give you a free one if you bug them for it

    Reply

  25. stvb95

    November 28, 2017 at 1:52 pm

    I pay for the 52mb but constantly get 30ish. I know, not as bad as yours, but the only time I ever saw it hit 52 was the first week or so that it was installed. Do they do this on purpose or what?

    I remember when we were with TalkTalk and we said we were switching to BT after our line was getting 0.2mb download for about 2 weeks. Coincidentally, the day after we made the call, our line went up to 14mb, the highest I’d ever seen it at the time.

    Do these companies try to get away with providing as little as possible until the customer finally notices or threatens to cancel?.

    Also, I’m sick of them advertising it as “Superfast Fibre”. 50 is fucking wank compared to some of the other services you can get if you live in a decent area. If I was lucky enough to get Hyperoptic coverage in my area my dick would be out 24/7.

    Reply

  26. Sammylad298

    November 28, 2017 at 1:52 pm

    I have at max 200kB from talktalk…

    Reply

  27. rotomite

    November 28, 2017 at 1:52 pm

    is this bad? i normally only get 2-4mbps with sky…

    Reply

  28. iamdw88

    November 28, 2017 at 1:52 pm

    Have they hiked your price or told you that the price will be increasing in Jan?

    Just move to a competitor, or threaten to do so – you can do it with no charges due to Ofcom ruling- I did that and went with Virign Media for £5 less a month, but it might be the kick up the arse BT need to sort your line, the fishy upload being greater than the download thing is really odd!

    Reply

  29. SangEntar

    November 28, 2017 at 1:52 pm

    Still faster than what I was getting with Virgin Media’s 150mb fibre.

    Reply

  30. looeylooey

    November 28, 2017 at 1:52 pm

    As someone who works at BT i must tell you a few things, on your order confirmation it will give you your minimum guaranteed speed and a estimated speed range, 2nd that speed is only for a wired connection not wireless, if you having wifi issues most of the time its your home setup, you can always try and split the channels as a lot of devices don’t like the dual band hubs (hub 4 5 and 6) if you are getting under your guaranteed minimum speed over a wired connection you need to call us.

    Reply

  31. WillOnlyGoUp

    November 28, 2017 at 1:52 pm

    I pretty much always get 40+ when I do speed tests on fast.com . Never had noticeable dips in speed, and I live in a densely populated area. It’s likely a problem with your setup or line.

    Reply

  32. WantingToDiscuss

    November 28, 2017 at 1:52 pm

    If only the cutting edge fibre technology that we were working on with Japan in the 1980s wasnt scrapped & sold off(sold to Japan) when BT was privitised(talk about a stupid move, and a stupid ideology)… And just look at Japan’s broadband infrastructure now compared to ours :/.

    Reply

  33. MachineSublime

    November 28, 2017 at 1:52 pm

    I’ve had BT’s 76/20 Mbps fibre for years (first with BT then with Plusnet) and my download speeds have always been in the region of 65-72 Mbps. Upload is always between 18-19 Mbps. What does speedtest.net say if you run the test from a desktop PC that’s plugged into the router with a LAN cable? You really shouldn’t be running such a test over wifi unless you know that the wired speed is higher and you’re trying to sort out wifi problems.

    Reply

  34. Turbojelly

    November 28, 2017 at 1:52 pm

    There’s a bit available that can keep track of you speeds and Twitter them to the company that provides said speeds when they go below a set percentage of promised speed. On mob and too lazy to find it.

    Reply

  35. maximusmg

    November 28, 2017 at 1:52 pm

    I had similar speeds to this in my new place with BT . Turned out the previous owner had put in an extension to upstairs and used some of the cables from the back of the socket meaning it didn’t have all the connections it needed. Rang BT and an Openreach guy had it sorted in about 15 mins the next day

    Reply

  36. gruffi

    November 28, 2017 at 1:52 pm

    Keep badgering them. I have up to 80Mb with Plusnet but was only getting between 15 snd 40 or so

    They initially added a new vlan in the local cabinet (took it to 55) then sent an engineer who replaced my master socket to a newer type, tested the internal line and recrimped my incoming connection and it jumped to 75+

    Reply

  37. Hippocrap

    November 28, 2017 at 1:52 pm

    Am I the only person that get constant high speed?

    Got Virgin 100mbs and have had several free upgrades and it’s pretty much always over 200mbs.

    Reply

  38. Martinpinne

    November 28, 2017 at 1:52 pm

    Yeah, from what I have heard they are very inconsistent. That’s why I went with Virgin. Advertised 100 down getting 110 down and have not had any issues. If you can switch Virgin all the way.

    Reply

  39. lozzer22

    November 28, 2017 at 1:52 pm

    Switch to Virgin if you can. They upgraded me to ‘up to’ 300mbps for free.

    https://i.imgur.com/vq5IMIS.png

    ‘Up to’ from Virgin means ‘nearly 100 over’ 😀

    Reply

  40. DemonusPC

    November 28, 2017 at 1:52 pm

    Laughs in Hyperoptic

    Reply

  41. DnBDeafNBlind

    November 28, 2017 at 1:52 pm

    No complaints here https://imgur.com/a/5uazK

    Reply

  42. Muscar

    November 28, 2017 at 1:52 pm

    OP done goofed big time. He hasn’t even replied once in this thread

    Reply

  43. Doublebow

    November 28, 2017 at 1:52 pm

    The UK’s internet is odd, I live around 15 minutes away from my uni accommodation (I just needed to get my independence) and have the exact same type of internet on the same provider in both houses, yet my uni accommodation gets around 150-250 mb/s dl while my house only gets 30-50.

    Reply

  44. Dubhzo

    November 28, 2017 at 1:52 pm

    Plug in an ethernet and post the results, if they’re the same then I’m sorry but I would assume you will get 49+ on ethernet

    Reply

  45. computertovey

    November 28, 2017 at 1:52 pm

    Appreciate all of the support feedback!

    These results were just saved on the phone, had the same readings over a wired connection. Battled BT customer service for a while but gave up and switched to Virgin.

    Reply

  46. throwbackfinder

    November 28, 2017 at 1:52 pm

    One day….😭

    Download: 1.51Mbps
    Upload: 0.34Mbps

    Reply

  47. 1-00

    November 28, 2017 at 1:52 pm

    I’ve got nowhere else to say this so I’m writing it out here.

    So Virgin Media, out of nowhere, offered to double my speed from 100mbps to 200mbps. No extra charge (for now I guess :/). Fuckin’ sweet.

    But I only get 30mbps on Wi-Fi now. I don’t get it. Ethernet goes up to 220mbps, but I have to figure out a cabling solution through the entire flat and it’s really annoying me.

    Reply

  48. zwich

    November 28, 2017 at 1:52 pm

    [stop running spedtests all the time, you’re literally costing your ISP thousands](https://www.reddit.com/r/australia/comments/7c0q7c/nbn_users_asked_to_stop_doing_unnecessary_speed/)

    Reply

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